Mostbat Privacy Policy — How We Handle Your Personal Information

01 Who We Are and What This Policy Covers

Mostbat is an online gaming and entertainment platform operating at mostbat.best and designed specifically for players in Pakistan. When this Privacy Policy refers to "Mostbat", "we", "us" or "our", it means the platform and the team responsible for operating it.

This policy explains how Mostbat collects, uses, stores, shares and protects personal information when you visit our website, register for an account, make deposits or withdrawals in Pakistani Rupees, place bets, contact our support team or interact with any feature of the Mostbat platform.

We take data privacy seriously — not just because it is a legal obligation, but because Pakistani players deserve to know that their personal and financial information is handled with genuine care. If you have questions after reading this policy, you can reach our privacy team directly at support@mostbat.best.

02 What Personal Data We Collect

Mostbat only collects data that is genuinely needed for the operation of the platform, the processing of your PKR transactions, or compliance with legal and regulatory requirements. Here is a breakdown of what we collect and when:

Information You Provide Directly

• Registration data: Your full legal name, date of birth, Pakistani mobile number and email address when you create a Mostbat account.
• Identity verification (KYC): A copy of your CNIC (Computerised National Identity Card) or passport, and potentially a selfie or proof of address, when we are required to verify your identity before processing withdrawals.
• Payment information: Your Easypaisa or JazzCash mobile number, NayaPay or SadaPay account details, bank account details for IBFT transfers, or card details for Visa/Mastercard transactions. We do not store full card numbers on our servers — card payments are handled through certified payment processors.
• Support communications: Any messages, chat transcripts or emails you send to the Mostbat support team.

Information Collected Automatically

• Technical data: Your IP address, device type, browser type and version, operating system, and screen resolution when you access Mostbat.
• Usage data: Pages visited, time spent on the platform, games played, bet amounts, session durations and navigation patterns within Mostbat.
• Transaction data: A complete record of all deposits, withdrawals, bets placed and game results associated with your Mostbat account — maintained for legal compliance and dispute resolution.
• Cookie data: Information stored via cookies and similar technologies — detailed in Section 6 below.

03 How Mostbat Uses Your Personal Data

We use the data we collect for specific, legitimate purposes. Here is what we do with your information and why:

• Account management: Creating and maintaining your Mostbat account, verifying your identity, processing login authentication and keeping your account secure.
• Payment processing: Handling your PKR deposits through Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and card payments, and processing your withdrawal requests to those same payment methods.
• Game delivery: Providing access to card games, slots, Andar Bahar, fishing games, Ludo, esports betting and all other Mostbat platform features you have chosen to use.
• Fraud and security: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse and any other behaviour that violates our Terms and Conditions. Your IP address and device data are specifically used for this purpose.
• Legal compliance: Meeting our obligations under anti-money laundering (AML) regulations, including maintaining records of transactions and, where required, reporting suspicious activity to relevant Pakistani authorities.
• Responsible gaming: Monitoring your gaming activity to identify patterns that may indicate problem gambling, and contacting you if our systems flag a concern. Your bet history and session data are used specifically for this purpose.
• Customer support: Resolving queries, complaints and disputes that you bring to our support team. We maintain records of support interactions to ensure continuity and quality.
• Platform improvement: Analysing anonymised usage data in aggregate to understand which features of Mostbat are most valuable to Pakistani players and where we can improve the experience.
• Marketing communications: Sending you information about Mostbat promotions, bonuses and new features — but only if you have opted in to receive such communications. You can opt out at any time.

04 Legal Basis for Processing Your Data

Mostbat processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil the contract between you and Mostbat — specifically, to operate your account, process your PKR transactions and provide the gaming services you have signed up for.
• Legal obligation: Certain data processing is required by law — including KYC/identity verification, transaction record-keeping for AML compliance and, where required, disclosure to regulatory authorities.
• Legitimate interests: We process some data — particularly technical and security data — on the basis of Mostbat's legitimate interest in protecting the platform, its players and the integrity of our services from fraud and misuse.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent, which you can withdraw at any time.

05 Who We Share Your Data With

Mostbat does not sell, rent or trade your personal data to any third party. We share data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment processors: Your payment details are shared with our certified payment processing partners (Easypaisa, JazzCash, NayaPay, SadaPay, bank networks and card processors) solely to process your PKR transactions. These processors are bound by their own privacy and security obligations.
• Identity verification providers: For KYC verification, we may use a third-party identity verification service to cross-check CNIC details against official records. This is a one-way verification process — we do not provide them with your ongoing account data.
• Game content providers: Some games on Mostbat are provided by third-party software studios. These providers may receive anonymised technical data necessary to deliver their games but do not receive your personal identity or payment information.
• Regulatory and law enforcement authorities: Where we are legally required to report suspicious transactions or respond to lawful requests from Pakistani authorities, we will do so. We will notify you of any such disclosure to the extent permitted by law.
• Fraud prevention services: We use specialist fraud prevention tools that may process your IP address and device fingerprint to identify and block fraudulent activity. These services operate under strict data processing agreements with Mostbat.

06 Cookies and Tracking Technologies

Mostbat uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. Here is what we use and why:

Essential Cookies

These cookies are necessary for the Mostbat platform to function. Without them, basic features like staying logged in, maintaining your session and processing transactions would not work. You cannot opt out of essential cookies while continuing to use the platform.

Functional Cookies

These cookies remember your preferences — such as your preferred language, game settings and display options — so you don't have to reset them every session. You can disable these in your browser settings, but some platform features may not work as smoothly.

Analytics Cookies

We use anonymised analytics data to understand how players use Mostbat — which pages are visited most, how long people spend on different sections and where they encounter problems. This data is aggregated and never linked to your individual identity. You can opt out of analytics cookies through the cookie preference panel accessible from the footer of the Mostbat site.

Security Cookies

These cookies help Mostbat identify and block suspicious login attempts, detect bot activity and prevent session hijacking. They are part of our fraud prevention infrastructure and cannot be disabled.

Most web browsers allow you to manage cookie settings — you can typically find these under your browser's "Privacy" or "Security" settings. Disabling all cookies will limit Mostbat functionality significantly.

07 How We Keep Your Data Secure

Mostbat implements multiple layers of technical and organisational security measures to protect your personal and financial data:

• SSL/TLS encryption: All data transmitted between your device and Mostbat's servers is encrypted using 256-bit SSL/TLS. You will see the padlock icon in your browser address bar confirming this whenever you use the platform.
• Secure server infrastructure: Mostbat's servers are hosted in secure data centres with physical access controls, 24/7 monitoring and regular security audits.
• Access controls: Access to your personal data within Mostbat is strictly limited to staff who need it to perform their job functions — support agents handling your query, compliance staff processing KYC, finance staff processing withdrawals. All staff access is logged and audited.
• Payment security: We never store full card numbers on our servers. Card payments are tokenised through our payment processors. Easypaisa and JazzCash transactions are processed through their own secure APIs without Mostbat retaining mobile wallet credentials.
• Two-factor authentication: Mostbat offers optional two-factor authentication (2FA) for account login via OTP to your registered mobile number. We strongly recommend enabling this.
• Penetration testing: Our platform undergoes regular independent security testing to identify and address vulnerabilities before they can be exploited.

While Mostbat takes all reasonable precautions to protect your data, no internet platform can guarantee absolute security. If you suspect your account has been compromised, contact support immediately at support@mostbat.best.

08 How Long We Keep Your Data

Mostbat retains your personal data for as long as is necessary for the purposes described in this policy, taking into account our legal obligations. Our standard retention periods are:

• Active account data: Retained for the duration of your Mostbat account plus a minimum of 5 years after account closure, in line with standard AML record-keeping requirements.
• Transaction records: All PKR deposit, withdrawal and betting records are retained for a minimum of 7 years from the date of the transaction for regulatory compliance purposes.
• KYC / identity documents: Retained for 5 years after account closure or the completion of the business relationship, whichever is later.
• Support communications: Chat and email records are retained for 3 years from the date of the interaction unless they are part of an ongoing dispute.
• Marketing preferences: Retained until you opt out, after which we retain only a record of your opt-out status to ensure we do not contact you again.
• Technical and analytics data: Anonymised analytics data is retained indefinitely in aggregate form. Individual technical logs are retained for up to 12 months.

When retention periods expire, data is securely deleted or irreversibly anonymised.

09 Your Data Rights

You have genuine rights over your personal data held by Mostbat. Here is what you can ask us to do and how:

• Right of access: You can request a copy of all personal data Mostbat holds about you. We will provide this within 30 days of receiving your verified request.
• Right to correction: If any personal data we hold is incorrect or out of date, you can ask us to correct it. For basic account details, you can update many of these yourself in your account settings.
• Right to deletion: You can request that we delete your personal data. Note that we may be required to retain certain data for legal compliance — in those cases, we will explain exactly what we must keep and why, and delete everything else.
• Right to restrict processing: In certain circumstances, you can ask us to pause processing of your data — for example, if you have contested the accuracy of data we hold and we are in the process of verifying it.
• Right to object: You can object to our processing of your data for marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format (such as CSV) for transfer to another service.

To exercise any of these rights, email support@mostbat.best with the subject line "Data Rights Request" and your registered account mobile number. We will verify your identity and respond within 30 days.

10 Children's Privacy

The Mostbat platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. Our registration process includes an age declaration and we conduct age verification as part of our KYC process.

If you believe a person under 18 has registered an account on Mostbat, please contact us immediately at support@mostbat.best. We will investigate and, if confirmed, close the account and delete all associated personal data promptly.

11 Third-Party Links

The Mostbat platform does not contain links to external third-party websites. Our navigation, footer and all internal links point only to Mostbat platform pages. If you arrive at Mostbat through an external link on another website, that external site's privacy practices are governed by their own policy — not ours. Mostbat is not responsible for the data practices of any external website.

12 Updates to This Privacy Policy

Mostbat may update this Privacy Policy from time to time — for example, when we introduce new payment methods, change how we use data analytics, or when legal requirements change. When we make material updates, we will post the revised policy on this page with an updated effective date.

For significant changes that affect how we use your personal data in ways you might not expect based on previous versions, we will also notify you by email to your registered address or via in-platform notification before the changes take effect.

Your continued use of the Mostbat platform after an updated policy is posted constitutes your acceptance of the revised terms. If you disagree with any update, you can close your account and request deletion of your data as described in Section 9.

13 Contact and Privacy Complaints

If you have any questions about this Privacy Policy, about how Mostbat handles your personal data, or if you want to exercise any of your data rights, contact us through the following channels:

• Email: support@mostbat.best — use subject line "Privacy Policy Query" or "Data Rights Request"
• Live Chat: Available 24/7 through your logged-in Mostbat account
• Response time: Privacy queries are handled within 24 hours; formal data rights requests within 30 calendar days

If you believe Mostbat has mishandled your personal data and we have not resolved your concern satisfactorily, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

We take all privacy complaints seriously and will investigate every concern thoroughly and transparently. Mostbat is committed to maintaining the trust of our Pakistani players — and that starts with treating their data with the respect it deserves.